Products may be returned for refund or replacement within 30 days of the purchase date. Shipping costs are non-refundable unless the product is being returned due to our mistake. Defective products may be returned for repair up to 1 year from the purchase date. Repairs will be processed at our facility. Prior to any return, a Return Merchandise Authorization (RMA) must be obtained by contacting the seller. Any products returned to us without an RMA will be sent back to the buyer at his/her expense. The buyer is responsible for the cost of returning any merchandise. We will employ every resource to ensure that your return is processed promptly and without hassle. Please contact us at 1-847-235-6318 for any product or service issues.